Job and Talent Customer Service Specialist

Location: Remote / Flexible

Employment Type: Full-time

Salary: Competitive salary plus benefits

About Us

At Talent Bridge, we are dedicated to connecting businesses with their future stars. Specializing in recruitment solutions, we pride ourselves on our innovative approach and commitment to exceptional service. Our team fosters a dynamic and supportive work culture, where every member plays a crucial role in our mission to enhance talent acquisition.

Role Overview

As a Job and Talent Customer Service Specialist, you will be the first point of contact for our clients and candidates, providing outstanding service and support. Your main responsibility will be to ensure an excellent experience throughout the recruitment process, addressing inquiries and resolving any issues that may arise. This role is essential in maintaining and enhancing our reputation for service excellence.

Key Responsibilities

Act as the primary communication hub between clients and candidates, facilitating clear and timely information flow.
Respond promptly to inquiries via phone, email, and chat while maintaining a professional demeanor.
Provide support throughout the job application process by answering questions, sharing insights about the company culture, and clarifying job responsibilities.
Assist candidates with onboarding procedures and paperwork, ensuring a smooth transition into their new roles.
Monitor and track the progress of candidates through the recruitment pipeline and update records accordingly.
Identify and resolve issues proactively, aiming for first-contact resolution wherever possible.
Gather and analyze client and candidate feedback to suggest improvements to our processes and services.
Maintain strict confidentiality while handling sensitive information per company policy.
Work collaboratively with other departments to provide seamless service and continuous improvement of customer experience.
Stay updated on industry trends and best practices to offer relevant advice and support.

Qualifications

Bachelor’s degree in Business Administration, Human Resources, or a related field preferred.
Proven experience in customer service, ideally in recruitment or HR settings.
Exceptional communication skills, both verbal and written.
Strong problem-solving and conflict-resolution abilities.
Ability to manage multiple tasks and prioritize workload effectively in a fast-paced environment.
Proficiency in using CRM systems and outlook email systems.
Familiarity with recruitment processes and applicant tracking systems will be considered an advantage.

Why Join Talent Bridge?

At Talent Bridge, we believe that our employees are our biggest asset. We offer:

An inclusive and supportive work environment that values diverse perspectives.
Comprehensive onboarding and continuous training to ensure your success.
Opportunities for career growth and personal development.
A competitive salary and a range of employee benefits including health insurance, paid time off, and retirement plans.
Regular team-building activities and company events to enhance camaraderie.

How to Apply

If you are passionate about helping others navigate their career journeys and are excited about the opportunity to make a significant impact in our organization, we encourage you to apply. Please submit your application through this page, including your resume and a brief cover letter detailing your relevant experience and what makes you a perfect fit for our team.

Application Deadline

Applications are open until December 31, 2023. We look forward to reviewing your application!

Equal Opportunity Employer

We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, or veteran status.